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Troubleshooting

When something doesn't work — start here.

My brand scan failed — what now?

Why brand scans sometimes fail, the common causes, and what to do when retrying doesn't help.

My campaign won't launch — "insufficient balance"

What the 402 error means, the math behind it, and whether to top up or reduce your daily budget.

My campaign is stuck in "pending" — how long does Meta take?

Why your campaign sits in "Pending Meta approval" for hours, how long is normal, and what to do if it's been a day.

I'm not getting any leads

Common reasons a running campaign isn't producing leads — and the order to check them in.

My audience is too small or "narrow"

How to widen targeting without losing the people who matter — radius, age, and interest tuning for care companies.

The creative looks wrong

Logo off-centre, wrong brand colors, ugly text bar — how to fix each problem.

I closed the browser during top-up — what happened?

What happens if you close the tab mid-payment, when your balance actually updates, and how to recover stuck top-ups.

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