Refund Policy

Effective date: May 13, 2026

1. Overview

Odobba operates a pre-paid wallet model. Customers top up their wallet with USD funds via Paddle, our payments processor, and Odobba deducts advertising spend and a platform fee from that balance when campaigns run. This Refund Policy explains how and when those funds can be refunded.

2. Eligible refunds

You may request a refund of your unspent wallet balance within 30 days of your most recent top-up transaction. “Unspent” means funds that have not been allocated to a live or completed advertising campaign.

Spent funds — including advertising spend already paid to Meta or Google on your behalf, and platform commission already deducted — cannot be refunded, because those costs have already been disbursed to third-party platforms.

3. How to request a refund

Email support@odobba.com from the email address associated with your Odobba account. Include:

Your company name as it appears in Odobba
The Paddle order ID or receipt from the top-up you wish to refund
The amount you wish to refund (full unspent balance, or a specific dollar amount up to the unspent balance)

We aim to acknowledge refund requests within one business day and process approved refunds within five business days. Refunds are returned to the original payment method via Paddle and typically appear on your statement within 5–10 business days of processing, depending on your bank.

4. Non-refundable items

The following are not eligible for refund:

Advertising spend that has already been paid to Meta (Facebook, Instagram) or Google on your behalf.
Platform commission already deducted on completed advertising spend.
Top-ups older than 30 days, regardless of whether the balance is unspent.
Charges incurred while your account was in violation of our Terms of Service.

5. Failed campaigns and platform errors

If a campaign fails to launch due to an Odobba-side error (rather than an ad-platform rejection, payment failure, or user error), we will refund or credit the affected charges in full at our discretion, regardless of the 30-day window. Contact support@odobba.com to flag a platform-side failure.

6. Chargebacks

If you have a billing concern, please contact us first. Initiating a chargeback with your bank without first attempting to resolve the issue with Odobba may result in the suspension of your account while the dispute is reviewed.

7. Changes to this policy

We may update this Refund Policy from time to time. The “Effective date” above will be revised when changes are made, and we will notify customers by email if changes are material.